About the FaxPress Enterprise File Conversion Service

The FaxPress Enterprise file conversion service is designed to convert users' source documents to faxable format, i.e. TIF format, for the FaxPress Enterprise. For the FaxPress Enterprise to send attachments, attached files must be converted from their native format to TIF format, either on the client side or the server side. On machines with FaxPress Plus installed, file conversion is performed on the client side. If Enterprise services other than FaxPress Plus are used to send faxes, file conversion is performed on the Enterprise server.

Installing Applications for the File Conversion Service

Castelle recommends keeping the FaxPress Enterprise and FaxPress Enterprise dedicated network fax servers, and only installing applications required to support fax transactions. Server side file conversion is performed if the following FaxPress Enterprise/Enterpise services are used:

For these services to work, the applications associated with the file formats your organization typically uses for faxing must be installed on the FaxPress Enterprise or FaxPress Enterprise. When faxes are sent and received through the Email Gateway, Web Services Interface or DropFax/Drop Directory, the FaxPress Enterprise uses the installed native applications to support file conversion to and from faxable format.

To use these services, install all applications your organization might fax, e.g., the Microsoft Office suite applications and Adobe Acrobat onto the FaxPress Enterprise. If the application associated with the file type does not exist on the FaxPress Enterprise server, the attached file will not be faxed and a file conversion error will be generated for that particular job. Applications can be installed by attaching a monitor, mouse, and keyboard directly to the Enterprise or by using Remote Desktop. See Using Remote Desktop.

When installing applications, always log in as Administrator with password castelle, all lower case. This is the local Administrator account name and password. If the password is changed from the default, the Conversion Services’s local Administrator account password must also be changed to match, or fax transmissions will be interrupted. See Important! The FaxPress Enterprise Local Administrator Account for more information.After installing, open all applications at least once. In the case of Outlook, a user profile must also be created and configured on the Enterprise.

The Microsoft Office Document ImageWriter interferes with the Castelle print drivers. Make sure the Document ImageWriter component is not installed if/when Microsoft Office is installed.

FaxPress Enterpise Users and the File Conversion Service

FaxPress Enterprise and FaxPress Enterprise users are responsible for providing the source file name with the correct file extension (i.e., .doc, .pdf, etc.). If the file extension does not match the source file, unexpected fax output or file conversion errors may occur. Users should NOT submit "non-convertable" source files (.exe, .bin, etc.) as attachments for faxing. Instead of generating garbage fax output, FaxPress Enterprise will reject the file and generate a file conversion error for that particular job.